At Klick I managed a small team of UX Architects and oversaw several portfolios of work, with multiple projects in flight at any time.
From patient and healthcare professional websites to enterprise-level portals, apps and design systems, I worked with strategists, scientists & engineers, developers, designers and other marketing professionals to deliver great experiences both on and offline.
Novartis Oncology hired Klick as Customer Experience AOR to manage and update their Patient, Health Care Professional and Caregiver websites across 30+ brands.
My team worked in agile design sprints, establishing a design system and comprehensive “build kit” to close the communication gap between the distributed design and development teams.
I also introduced the client and most of the team to agile design sprints, and utilized new tools and methodologies to expedite approval and handoff process.
With a groundbreaking gene-therapy treatment process for patients with rare blood diseases, buebird bio is establishing a number of hospital Centres of Excellence along with an online portal that will enable HCPs to manage the patient journey along a series of touchpoints at different physical locations using a suite of tools.
My team worked with bluebird stakeholders and end-users early in the design process to identify needs, prioritize requirements and design a MVP for testing.
One of the most valuable activities early in the discovery process was a User Story Mapping workshop that I led with my team, and which involved an onsite session with the client in Boston and a number of large canvases we’d printed in Toronto and brought with us.
These story maps were used to help understand the scope of work and prioritize requirements for the build plan, which constituted the next phase of the project.
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